The Rules of Engagement: Service Terms

1. General Terms

1.1 Payment:

• Deposit: A 10% non-refundable deposit is required upfront to begin any service.
• Full Payment: Remaining balance is due upon service completion, unless otherwise specified in the service agreement.
• Payment Methods: We accept PayPal, Stripe, and Square for all transactions.
• Late Payments: Any payments made past the due date will incur a 10% late fee.

1.2 Cancellation & Rescheduling:

• Client Cancellations: Cancellations or rescheduling must be made with 24 hours’ notice. Failure to do so will result in forfeiture of the session fee.
• THRS Cancellations: If we need to cancel, you will be entitled to a full refund or a rescheduled session at no extra cost.

1.3 Refund Policy:

• No Refunds on Completed Services: All completed services are non-refundable. However, two revisions are included. Additional revisions will be charged at $50 per revision.
• Service Failure: In the unlikely event we cannot complete a service, a full refund will be provided.

1.4 Timelines & Client Responsibilities:

• We aim to complete services within agreed timelines. However, delays caused by clients (e.g., missed meetings, late responses) may impact final delivery dates.

1.5 Confidentiality & Data Protection:

• Your personal and business information will be treated as confidential, and Non-Disclosure Agreements (NDAs) can be arranged upon request.

1.6 Feedback & Review Requirements:

• Upon project completion, clients are required to provide a detailed 5-star review and complete a short satisfaction survey within 5 business days.

2. Service-Specific Terms

2.1 Career Strategy Subscription:

• Provides monthly resume updates, career insights, and Q&A sessions. Auto-renews each month, and cancellation requires 10 days' notice.

2.2 Premium Content Library:

• Access to exclusive guides, templates, and resources for subscribers. Materials are for personal use only, and redistribution is prohibited.

2.3 Custom Resume Writing:

• Includes two revisions within 14 days of delivery. Any additional revisions will be charged at $50 each. Typical delivery time is 5 business days.

2.4 Interview Coaching:

• Coaching sessions must be scheduled 48 hours in advance. No-shows or cancellations without 24-hour notice will not be refunded. Includes 1 week of email support post-session.

2.5 Operational Efficiency Consulting:

• Full audit and custom efficiency report. Timely cooperation from the client is necessary to ensure report completion within 7 business days.

2.6 Business Strategist Implementation:

• Minimum three-month engagement with monthly billing. Payment is due in advance for each month of service.

2.7 Proposal Writing (Business Plans & Grants):

• Includes one revision at no cost. Additional revisions will be charged at $75 per hour.

3. Tailored Value Contribution (TVC) Model

For selected services, clients may choose to pay based on the perceived value of the service, starting from a set minimum. This flexible model allows for customization based on the client’s financial situation and satisfaction.

4. Legal & Dispute Resolution

• Mediation First: Should disputes arise, both parties agree to seek mediation before considering legal action.
• Jurisdiction: These terms are governed by the laws of Georgia, with any legal proceedings to take place in Fulton County.