Terms and Conditions

Service Provision Terms

• THRS will provide tailored career strategy and business consulting services, including but not limited to custom resume writing, interview coaching, salary negotiation, strategic career planning, operational efficiency consulting, business strategy implementation, and growth strategy planning.
• THRS reserves the right to expand or limit the scope of services based on the client’s specific needs and mutual agreement in writing before commencing any services.
• Services will be rendered based on the initial consultation and agreed-upon deliverables, as outlined in the service agreement provided to each client.
• Service Deliverables:
  
  • Deliverables for each service will include, but are not limited to:
    • Custom resumes tailored to up to 3 specific roles, including 2 revisions.
    • Strategic career roadmaps outlining clear career goals, skill gaps, milestones, and timelines.
    • Mock interviews and feedback reports for interview coaching.
    • Business efficiency reports, growth strategies, and automation implementation recommendations for business consulting services.
    • Business documents, such as business plans and grant proposals, as specified in the service agreement.
  • All deliverables will be provided electronically unless otherwise agreed upon in writing.
• Timelines:
  
  • The following service timelines will apply unless otherwise specified in the service agreement:
    • Resume Writing: Completion within 5 business days after intake form submission.
    • Interview Coaching: Sessions to be scheduled at mutually convenient times with availability for up to 3 sessions per week.
    • Strategic Career Planning: Consultation scheduled within 3 business days of form submission, with completion of the career roadmap within 7 business days of consultation.
    • Operational Efficiency Consulting: Assessment reports will be provided within 7 business days of the consulting session.
    • Business Strategy Implementation: Initial implementation plan provided within 5 business days of the consultation, with ongoing updates as per the agreed-upon project milestones.
    • THRS reserves the right to extend these timelines in the event of unforeseen circumstances, with prior notice to the client.

Payment Terms

• Tailored Value Contribution:
  
  • THRS operates on a Tailored Value Contribution model, allowing clients to choose their contribution based on the service’s value to them. All contributions must start from a set minimum, depending on the service offered. The minimum contribution is clearly outlined in the service agreement provided before service initiation.
• Minimum Contribution Deposit:
  
  • To commence any service, a minimum contribution deposit equivalent to 10% of the original service price is required. For long-term or large-scale projects, an initial deposit will be required, with subsequent payments as per the agreed payment schedule.
  • For short-term services, such as resume writing or interview coaching, the full payment will be required upfront.
• Payment Methods:
  
  • Payments can be made securely via PayPal, Stripe, Square, or direct bank transfer. Details for payment methods will be provided upon service confirmation.
  • All payments must be made in full before final deliverables are released unless otherwise agreed in writing.
• Payment Schedule:
  
  • For consulting services lasting more than one month, clients will be invoiced on a monthly basis, with payments due within 7 business days of invoice receipt.
  • For subscription-based services, payment will be charged on a recurring monthly or quarterly basis, depending on the subscription package selected.
  • Non-payment of fees will result in the suspension of services until the account is settled.

Cancellation and Refund Policy

• Cancellation Policy:
  
  • Clients may cancel or reschedule a service up to 48 hours before the scheduled appointment or service start date without penalty. Cancellations made within 48 hours will be subject to a 25% cancellation fee of the total service fee.
  • THRS reserves the right to cancel a service at any time if there is a violation of terms, in which case the client will be notified, and any refundable payments, as outlined below, will be returned.
• Refund Terms:
  
  • Refunds for cancelled services will only be issued for cancellations made at least 48 hours in advance, minus a 5% administrative fee to cover processing costs.
  • For long-term consulting services, if the client chooses to terminate the service before completion, refunds will be prorated based on the work completed up to the termination date. An administrative fee of 10% of the total project cost will also be applied.
  • No refunds will be issued for services already rendered, including completed resumes, interview coaching sessions, or delivered business consulting reports.

Confidentiality and Non-Disclosure

• Client Confidentiality:
  
  • THRS is committed to maintaining the highest level of confidentiality regarding any personal, business, or proprietary information shared by the client during the course of our services. This includes, but is not limited to, resume details, business strategies, financial information, and any other sensitive data.
  • THRS will not disclose or share any client information with third parties without the explicit written consent of the client, except as required by law.
• Non-Disclosure Agreement (NDA):
  
  • For business consulting services, both THRS and the client may enter into a formal Non-Disclosure Agreement (NDA) to protect proprietary information exchanged during the project. This will be agreed upon before the commencement of any services requiring the exchange of confidential business information.

Client Responsibilities

• Intake Forms:
  
  • Clients are required to complete intake forms accurately and thoroughly before services can begin. Delays in providing necessary information may impact the delivery timeline of services.
  • THRS will not be held responsible for delays or incomplete deliverables resulting from the client’s failure to provide accurate or timely information.
• Active Participation:
  
  • Clients are expected to participate actively in the consultation and service delivery process, including providing feedback, attending scheduled sessions, and responding to requests for information in a timely manner.
• Feedback and Reviews:
  
  • Clients agree to complete a customer satisfaction survey and provide a detailed 5-star review on platforms such as Google, Yelp, and THRS’s website upon successful completion of the project. This is a key component of the discounted service offering.
  • Clients are required to complete feedback and reviews within 5 days of project finalization.

Performance and Limitation of Liability

• No Guarantee of Specific Outcomes:
  
  • While THRS commits to delivering high-quality services and making every effort to support client success, no guarantees can be made regarding specific outcomes such as job placement, business profitability, or financial success. Results will depend on various factors outside THRS’s control.
• Limitation of Liability:
  
  • THRS will not be held liable for any indirect, incidental, or consequential damages arising from the services provided.
  • The total liability of THRS for any claim arising from the provision of services will be limited to the amount paid by the client for those services.

Dispute Resolution

• Governing Law:
  
  • These terms and conditions are governed by the laws of Georgia, where The Human Resource Specialist LLC is based. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Atlanta, Georgia.
• Arbitration:
  
  • In the event of a dispute between THRS and the client, both parties agree to first seek resolution through mediation. If mediation is unsuccessful, disputes will be resolved through binding arbitration, with both parties bearing their own costs.
  • Arbitration will take place in Atlanta, Georgia, and will be conducted in accordance with the American Arbitration Association's rules.

Amendments to Terms

• Modifications to Terms:
  • THRS reserves the right to modify these terms and conditions at any time, with notice provided to clients. Such modifications will not affect current projects unless both parties agree to adopt the revised terms.
  • Clients will be notified in writing of any changes, and continued use of THRS services will constitute acceptance of the new terms.